FAQ

  • Generally

    Which payment methods can be used?

    • Sakan Dubai accepts a variety of payment methods, including credit cards, debit cards, and popular digital payment options such as PayPal. For specific details, please refer to the payment options listed during the checkout process.

    How can I stay informed on Sakan Dubai news?

    • Stay up-to-date with the latest Sakan Dubai news by subscribing to our newsletter on our website. Additionally, follow us on social media platforms such as Instagram, TikTok  and Facebook for real-time updates, promotions, and announcements.

    How do I contact Sakan Dubai ?

    • You can contact Sakan Dubai through our customer support email at care@sakanperfumes.com . Our dedicated Client Advisor is ready to assist you with any inquiries or concerns.

    Shipping

    What shipping options are available?

    • Sakan Dubai offers DHL Express. The availability of the option may vary depending on your location. During the checkout process, you will be provided with the available shipping choices for your specific address.

    How much does shipping cost?

    • Shipping costs are calculated based on your location and the selected shipping method. You can view the shipping fees during the checkout process before completing your purchase.
      5,90€ (Germany)

    When will I receive my tracking info?

    • Once your order is shipped, you will receive an email with your tracking information. This email will also include instructions on how to track your package and monitor its delivery progress.

    How can I follow my order?

    • You can easily track your order by entering the provided tracking number on DHL website's order tracking page or via the link which will be included in the shipping confirmation. This will give you real-time updates on the current status and location of your package.

    When is the delivery scheduled

    • The delivery schedule depends on the shipping method you selected during checkout. Estimated delivery times will be provided before you finalize your purchase. Keep in mind that delivery times may vary based on your location.
      1-3 Business days (Germany)

    Return

    What is the return & exchange policy

    • Sakan Dubai offers a hassle-free return and exchange policy. Please refer to our "Returns and Exchanges" page on the website for detailed information on eligibility, time frames, and procedures.

    How long do I have to return my Sakan Dubai product?

    • Sakan Dubai accepts returns within a specified period from the date of delivery. Check our return policy for the exact timeframe and any conditions that may apply.

    How do I ship my online return?

    • Please note that at Sakan Dubai GmbH, we are not responsible for return shipping. All costs and risks associated with returns are your responsibility. We do not accept liability for lost, damaged, or delayed returns.

    Services

    How can I get my Sakan Dubai Item repaired?

    • For item repairs, please reach out to our customer support team at care@sakanperfumes.com They will provide you with instructions on how to proceed with the repair process. While cosmetic products can not be repaired after unsealing the product, we'll offer shopping cards of the damaged item or a replacement.

    What do I receive in my order?

    • Your Sakan Dubai order will include the purchased product, along with any accessories, manuals, or additional items specified on the product page. Please review the contents upon delivery and contact us if anything is missing or damaged.

    What can I do when the product is not available?

    • In the rare event that a product is not available, please contact our customer support team for assistance. They can provide information on product availability, suggest alternatives, or assist with placing a backorder if applicable.