Shipping policy

This English translation is provided for convenience only. The legally binding version is the German original available in the German language version of this website.

All information on delivery area, shipping costs, delivery times and shipment tracking.

Delivery area
Where do we deliver?
We deliver exclusively within the European Union. Delivery to countries outside the EU is currently not possible. The shipping methods available for your address are shown during checkout.
Shipping method
Which carrier do we ship with?
We ship with DHL Express. Delivery to Packstationen (parcel lockers) or PO boxes is not possible with DHL Express. Please always provide a residential or business address.
Shipping costs
What does shipping cost?
The shipping costs depend on the destination country as well as the weight and size of the shipment. The amount applicable to your order is shown during checkout before you submit your binding order.
Germany
Order value under 35 EUR: 4.55 EUR
Order value of 35 EUR or more: free shipping
Other EU countries
Calculated during checkout
The shipping costs for deliveries to other EU countries cannot be stated as a flat rate, as they depend on the destination country and the weight and size of the shipment. Once you have entered your delivery address during checkout, the shipping costs are determined by the shipping provider and shown to you together with the total amount. The order only becomes binding when you submit it in the final step.
All prices include VAT.
Processing
When will my order be dispatched?
Orders received on business days by 2 p.m. for which payment has been received are handed over to DHL on the same business day. Orders placed after 2 p.m. as well as on weekends and public holidays are processed on the next business day.
Delivery time
When will my order be delivered?
The delivery time starts on the day after receipt of payment. For payment in advance, it starts on the day after the payment order is issued to the transferring bank. If the end of the period falls on a Saturday, Sunday or public holiday, the period ends on the next business day.
Germany
1 to 3 business days
Other EU countries
5 to 7 business days
Tracking
When will I receive my tracking number?
As soon as your order has been shipped, you will receive an email with the tracking number and a link to shipment tracking. Please also check your spam folder if the email does not arrive.
Track your shipment
How do I track my order?
Enter the tracking number on the DHL tracking page or use the link in the shipping confirmation. There you can see the current status and location of your shipment.
Delivery
What happens if delivery fails?
If the shipment cannot be delivered, DHL will attempt delivery again or leave a notification. If the shipment is not collected or acceptance is refused, it will be returned to us. In the case of an incomplete or incorrect delivery address, additional shipping costs may be incurred for re-shipment. Please check your address before completing the order.
Transport damage
What to do if goods arrive damaged?
If your shipment arrives damaged, please contact us with your order number and photos of the damage at care@sakanperfumes.com. We will clarify the case with the shipping provider. Your statutory rights are not restricted by this.